Participants are recommended to dress appropriately for the weather (i.e., a jacket if it is raining), and bring the following: Long Sleeves Long Trousers A pair of gloves A winter sports helmet (where possible). Skiers/boarders who are at Level 3+ need to provide their own suitable helmet.

Please arrive 15 minutes before the start time of your lesson to allow adequate time to get yourself sorted with equipment.

Don't worry if you miss one of your group lessons; we are one of few facilities to offer an alternative catch-up lesson. Catch up lessons are 30 minutes and will ensure you don't fall behind your class. (Catch-up lessons are subject to availability and are not guaranteed. Only 1 catch up lesson is available per person per block.)

Participants under the age of 16 are required to wear a helmet when taking part in any activity on the slope. Skiers/boarders who are Level 3+ must provide their own winter sport specific helmet. Level 1 + 2 Skiers/boarders can borrow a helmet but are recommended to purchase their own as soon as possible. Although our helmets are checked and cleaned after each use, by having your own helmet you are aware of the cleanliness and safety of your helmet. Adults are not required to wear a helmet but it is recommended. Any participant(s) taking part in Race Training, Freestyle or tubing are required to wear a helmet at all times regardless of age.

If you are looking to cancel or reschedule any group lesson booking this must be completed before the block starts. Once the block has started we are unable to reschedule or refund. ​ - If bookings are cancelled with at least 5 working days notice then a full refund will be issued. - If bookings are cancelled with at least 3 working days notice then we can reschedule to another group. - If less than 3 working days notice is given then the booking will be lost.

Our level standards can be found on our website. Alternatively we offer a 30 minute 1-to-1 level assessment. Costs for this is £30 and includes all equipment hire. It is important that when booking group lessons that you book into the appropriate level as we are unable to make changes once the block has started.