Full payment is due at time of booking. The centre cannot guarantee the same instructor for any private or group lessons. We will endeavour to offer continuity, but due to holidays, sickness, and other commitments, this is not always possible and we will not guarantee booking with a certain instructor. All bookings are made with the centre not with an individual instructor. Once private lessons are booked they can be cancelled but we require 24 hours notice for weekday lessons and 48 hours notice for weekend lessons. Failure to turn up for lessons or cancellation without the required notification will result in the lesson being lost. There is no cash refund available for lessons booked but not completed.
Once group lessons are booked, if 5 working days notice is given a £15 admin fee is charged and the remainder is refunded to the customer. Bookings that are cancelled out with the cancellation policy, i.e. the 5 days, are lost and cannot be rebooked or refunded. In the interest & fairness to all customers, we uphold to this policy at all times.
Please note: anyone accessing the freestyle slope, taking part in Junior Race Training or Freestyle lessons MUST wear a helmet at all times. Please be advised that there will be no compromise on this rule.